Itil? Foundation Complete Certification Kit -Study Book and eLearning Program 4th Edition Author: Amazon Prime Sign in to turn on 1-Click ordering | Language: English | ISBN:
1743331363 | Format: PDF
Itil? Foundation Complete Certification Kit -Study Book and eLearning Program 4th Edition Description
The Itil® (Information Technology Infrastructure Library) Foundation Complete Certification Kit is the most complete guide for anyone involved in It Service Management and who are aiming to take the Itil® Foundation Certificate in It Service Management exam, whether they be first-time Itil® learners or seasoned It professionals. Still a number one best-seller for It Management from Amazon.com to Barnes and Noble and many more, this Forth edition has refreshed the study guide and online learning program in line with the 2011 changes to the syllabus, with its updated, inspiring, and detailed plan for passing your Itil® Foundation Certificate in It Service Management exam on the first attempt. With new examples, instructions, and cautionary advice, the Itil® Foundation Complete Certification Kit Forth edition is, to quote numerous of Itil® certified clients, "the Gold Standard of Itil® Certification." As the industry standard in terms of Process, Service and Lifecycle Management for It, the Itil® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to It. This kit prepares you for the certification exam by offering valuable information on the Itil® framework, Itil® certification and It Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the Itil® Foundation certification exam, including: - Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.
- Paperback: 392 pages
- Publisher: Emereo Pty Ltd; 4 Stg edition (December 9, 2012)
- Language: English
- ISBN-10: 1743331363
- ISBN-13: 978-1743331361
- Product Dimensions: 9.7 x 7.4 x 0.8 inches
- Shipping Weight: 1.6 pounds (View shipping rates and policies)
I wanted to prepare myself for the ITIL V3 Foundation certificate and was looking for a mixture between book and eLearning and came across the ITIL Foundation Certification Kit from The Art of Service. After going through the Study Guide - which is well written and covers all important areas - I went through the eLearning Course and read the book a second time.
I had already quite some experience with ITIL processes so most of the subject covered were not new to me, but still I was able to learn new things and also relearn known areas.
After learning for about 2 months I took the exam ISEB ITIL V3 Foundation Certificate in IT Service Management (BH0-006). I passed with 98% (39 of 40 questions).
Most questions were different from the ones you practice in the training, but everything that you learn from the book and online exam covered all the subjects of the exam. Also there were a lot of questions where you really needed to understand the subject, just using logic wouldn't have helped you. Almost none of the questions had obviously wrong answers. Again - understanding was the key to success!
The Certification Kit was definitely worth the money and I can highly recommend it.
By Ralf G.
I found the book and video easy to follow, however the two did not always match each other in terms of phraseology and content layout. This did involve taking some extra notes to ensure that the full lessons were learnt and some quick page turning to get to the correct section that the video was playing. This gave the feeling that the video was more up to date than the book.
By martinh48
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